Procurement FAQ

Start with the intended application, location and desired appearance. Send a product reference or preferred material so we can review the stone specification, finish options and requirements for that application. Use confirmed material information and agreed samples as the basis for approval.

Natural stone varies in colour, veining and texture. Website images help you shortlist materials and designs; original photographs, current slab images and agreed samples provide the basis for selection. Styled images illustrate a product and its setting rather than the exact appearance of a future piece.

Specify the finish separately from the stone name. Share your preferred sheen and texture, together with the intended use. Ask whether a sample of that finish can be provided and confirm the appearance before approving production. Suitability and care requirements should be reviewed for the chosen material and application.

Tell us the product or material reference, preferred finish, application and delivery address. We can then confirm sample availability, format, any preparation and shipping charges, and the expected dispatch date. These details depend on the request.

Send the product name or reference and the dimensions you need. Request the relevant drawing, dimensions, weight, finish and installation details for review. The quotation and approved drawings should identify the final specification and scope of supply.

Confirm overall dimensions, internal dimensions where relevant, weight, drain and overflow arrangements, fittings included, and the installation method. Have the project installer review plumbing compatibility, support and access to the installation position before approving the order.

Send dimensioned drawings or a clear reference, material preference, finish, intended application and quantity. Identify cut-outs, joints, edges, fixing interfaces and any critical tolerances. We can review feasibility and clarify which details need confirmation before a quotation or sample is prepared.

Order requirements depend on the product, material and fabrication scope. Include your estimated quantity in the inquiry, even if it is preliminary. Minimum quantities and other order requirements are confirmed in the quotation.

Include product references or drawings, dimensions, material, finish, quantities by item, destination and the required arrival date. Note any sample, packing or documentation requirements. List any details still to be decided so we can review them with you.

Share your required arrival date and allow time for specification review, sampling where needed, approvals, production and transport. A schedule can be confirmed once the material, scope, quantity and approval requirements are clear. Website references do not imply immediate stock availability.

Provide the destination country, city or port and, when known, the final site address. Describe unloading access, storage and any limits on package size or handling. The quotation should state the packing scope, delivery terms and responsibilities for transport and site handling.

Check the product schedule, material and finish references, approved drawings, quantities, scope of supply, price, payment terms, packing, delivery terms and schedule. Keep revisions clearly identified. Confirm open items in writing so the purchase order and production instructions refer to the same specification.